I have had a great many interactions with my Norton Antivirus lately. I finally decided to share my thoughts and clicked the big yellow "Leave Feedback" button, rated the application according to quality and whether I would recommend it to others. Then I even left them a personal comment:
"What this product does, I'm sure it does admirably. But HOW it does it is completely unacceptable. An application that literally harasses the user makes one almost wish for the relative peace of a virus attack! This application does not allow any means of simply quitting it without uninstalling, as far as I can tell, and constantly renotifies me that OH NO MSN LIVE LEFT A COOKIE! Yes! I allowed it! This the application must tell me every 5 minutes (and YES, I'm SURE I want to exit!). The application also does not have an option for not registering. Once that blasted screen appears, the user has no choice but to either forcequit the application or going through the process. Norton Antivirus takes user frustration and second-guessing to soaring new heights, so much so in fact that I would rather be without protection than keep it installed on my system. Fortunately, there are other virus protection programs available. But honestly, even if there weren't, I think I'd rather have AIDS."
I gave them full privileges to publish my feedback in any publication related to their products, if they so wish.
I feel relieved. Frustration was vented. The uninstalling is under way.



